Our key directive is complete customer satisfaction.
We provide our customers with product and services that confirm to all requirements.
We develop quality objectives at appropriate level to ensure those requirements are effectively addressed in our business.
We are fully committed to continuous improvement as a strategic approach to achieve these quality objectives.
Our policy and associated quality objectives are reviewed and communicated to all employees on a regular basis.
The quality assurance system is guided by principles that support our unique working culture which incorporates respect, self management, open communication and creativity.
These principles are:
We strive to be the best in our industry.
We care about our customers, our suppliers and partners.
We do our absolute best to honor our commitments.
We strive to always act with integrity and fairness.
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Hindustan Steel & Enginering Co. will provide to its customers products and services that demonstrate quality, reliability of product, dependability of service, and on-time delivery. To fulfill our mission and policy, we will utilize a systematic approach to quality assurance and management.